Listed below are the terms and policies of our services. If you have further questions, please consult the Frequently Asked Questions page, and if you still don't have an answer, don't hesitate to contact us!
Cancellation & Refund Policy
Cancellations are allowed any time, and if you cancel at least 72 hours (three full days) before your booking, your deposit is 100% refundable.
Editing Standards Policy
The industry standard is a 95% accuracy rate for editing. If you find our work doesn't meet this standard, contact us immediately.
It is common for some errors to remain after an edit, and sometimes, the author introduces new errors while fixing the original errors. For this reason, we highly recommend a final proofread before publication.
Timeliness Policy
We understand how important it is to receive your fully edited manuscript in a timely fashion, and we will do our best to do just that. The deadline we set during your consultation is guaranteed, or you'll receive 10% or $50 off your service, whichever is less.
Grandfathered-in Series Policy
Often, authors write series, and we don’t want you to worry about having to pay if our prices increase beyond your budget.
When you book a series with us, it is grandfathered in to the initial price we agree upon. If you're able and willing to pay the increased prices, please do, but you're entitled to the same price on book five as on book one. The last thing we want to do is leave you in a lurch!
However, please remember, a new series or standalone book is not covered by the grandfather clause.